Canon Is Being Sued For Disabling Scanning Features After Printer Ink Runs Out
According to the lawsuit, Leacraft discovered that his Pixma MG6320 printer would not scan or fax documents whenever it ran out of ink, despite those functions not requiring the use of ink. The complaint goes on to say that Leacraft would have never bought the device if he knew he would have to maintain the ink to use the scanner. Evidence in the lawsuit includes a quote from a support agent on Canon’s forum: “The PIXMA MX710 must have all ink tanks installed and they all must contain ink....